Company: Ergo
Location: Dublin, Dublin
Profile: View Profile

Level 3 Infrastructure Engineer

“Powerful you have become, the Ergo side I sense in you.”


Level 3 Infrastructure Engineer 

In this exciting and challenging role you as the Level 3 Infrastructure Engineer will provide IT support services internally to Ergo and externally to client companies. You will provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems


Main Responsibilities:

  • Communication with customers, staff and all relevant parties
  • Responding to support calls on client sites
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Provide extended on site support to varied customers, as and when required.
  • Inform the Ergo helpdesk to raise awareness and ensure a service ticket is opened.
  • Assume full ownership and responsibility of all allocated support tickets
  • Ensure strict adherence to SLA when dealing with customer tickets/calls
  • Perform routine day to day system security checks and backups and produce status reports
  • Work with other technical staff to ensure connectivity and compatibility between systems
  • Work with vendors/partners to resolve complex network problems
  • Document relevant technical information on the existing internal SharePoint portal / CRM package.
  • Provide technical training to customers
  • Coach and mentor less experienced IT engineers



  • Solarwinds experience is an advantage
  • WMware or Citrix experience
  • Active Directory
  • Identity management concepts (PKI, SSL, privacy, workflows, provisioning)
  • PowerShell Scripting
  • Architecting a multi layered, highly complex Directory Infrastructure
  • Microsoft Hybrid  Identity Infrastructure
  • Relevant experience from a similar role
  • Previous client facing experience essential
  • Appropriate level of competence in documented technical skills


If” Powerful you have become” we want you to apply today!

If this new role excites you please get in contact today!

Permanent / Full-time
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